• Orders are typically shipped within 3-5 working days.
• You can expect delivery within 7-14 days (this doesn’t apply to international orders)
• A tracking link will be emailed to you as soon as your order is shipped.

• Don’t worry! Email us at estherphingmoo@gmail.com with the following:

Unboxing video of the product and supporting images of the damaged product within 3 days of receiving the order.

• Depending on availability, we’ll either: Replace the product, or refund your amount.
• Refunds are processed within 7-10 business days from the refund initiation date.

• Orders can be canceled only if they haven’t been shipped.
• Custom wholesale orders cannot be canceled once placed.

• Refunds for payments made via:

Credit/Debit Card or Net Banking will be credited back to the same account.

• Refund processing time: 5-7 working days.
• Please note: Delays caused by your bank are beyond our control.

• If your order hasn’t been shipped, please contact us immediately to correct it.
• If the order has already been shipped:

We cannot issue a refund for orders that fail to arrive due to an incorrect or incomplete shipping address.

It is the buyer’s responsibility to provide the correct shipping details.

• Yes, wholesale pricing is available.
• Please email us at estherphingmoo@gmail.com for details.